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Avaya Aura® Contact Center Multimedia Implementation Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

• A. the Multimedia Contact Manager
• B. the E-mail Manager
• C. the CCMA
• D. the Outbound Campaign Management Tool

Answer: D

NEW QUESTION # 39
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

• A. Assign the CCT server as a reporting server for the CCMS.
• B. Add the Microsoft Exchange server through the CCMA.
• C. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
• D. Add the Communication Control Toolkit (CCT) server through the CCMA.

Answer: C

NEW QUESTION # 40
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

• A. Customer details are retrieved for the agent using Web services.
• B. The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.
• C. The contact is presented to the agent using the Avaya Agent Desktop.
• D. The newly-arrived contact is created and directed to an application using the Open Queue.

Answer: D

NEW QUESTION # 41
Which Orchestration Designer intrinsic is used for Multimedia contacts?

• A. QUIT
• B. LOG
• C. CONTACT TYPE
• D. WAIT

Answer: C

NEW QUESTION # 42
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

• A. GIVE RAN
• B. GIVE IVR
• C. QUEUE TO SKILLSET
• D. GIVE MUSIC

Answer: C

NEW QUESTION # 43
......

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