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Cisco 500-444 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain PCCE Deployment and Staging
  • PCCE Implementation Preparation
Topic 2
  • Explain Certificate Administration
  • Describe planning a PCCE Deployment
Topic 3
  • Explain the personalization of the PCCE Dial Plan
  • PCCE Implementation Initialization
Topic 4
  • Describe a PCCE site addition
  • Describe Single Sign-On
  • Explain scripting, Troubleshooting

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q43-Q48):

NEW QUESTION # 43
What are the Active and Configured CUIC Users for the 2K deployment model?

  • A. 100/600
  • B. 200/800
  • C. 200/1200
  • D. 200/400

Answer: C


NEW QUESTION # 44
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

  • A. creates a log file pertaining to the operations that it performs for troubleshooting
  • B. generates certificate signing requests (CSR)
  • C. generates self-signed certificates in the PEM format, which is an X509 extension
  • D. is supported on servers running Linux Server
  • E. validates any certificate

Answer: A,B


NEW QUESTION # 45
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?

  • A. PROCMON
  • B. OPENSSL
  • C. Keytool
  • D. System CLI

Answer: C

Explanation:
Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html


NEW QUESTION # 46
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

  • A. PROCMON
  • B. RTTEST
  • C. Diagnostic framework portico
  • D. Unified System CLI
  • E. OPCTEST
  • F. DUMPLOG

Answer: C


NEW QUESTION # 47
How is a call assigned to a call type in the PCCE system?

  • A. when the call is first post-routed from Cisco Unified Customer Voice Portal
  • B. when the call is routed to an agent
  • C. when a call-routing script hits the first Queue to Skill Group node
  • D. when the call terminates, and data is written to the Cisco TCD table

Answer: D


NEW QUESTION # 48
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