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Salesforce Certification Preparation for Advanced Administrator Sample Questions (Q99-Q104):

Service Entitlements in Service Cloud help you to: Select 3

  • A. Track the service levels you provide to your clients.
  • B. Define and maintain service contracts.
  • C. Track your supplier performance.
  • D. Verify if your customer is eligible for support.

Answer: A,B,D

Which features make repetitive actions in the Service Console quicker and easier for agents?
Select 3

  • A. Quick Text
  • B. Macros
  • C. Email Templates
  • D. Heuristic Logic
  • E. Predictive text

Answer: A,B,C

The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

  • A. Matrix reports on a dashboard
  • B. Dashboard Filter
  • C. Joined reports on a dashboard
  • D. Dynamic dashboard

Answer: D

Admin uploaded a Changeset but realized that dependent component is missing.

  • A. Edit changeset and select active checkbox
  • B. Clone Changeset, Add dependent component and upload new changeset
  • C. Deploy and manually add dependent component
  • D. Deploy and create new changeset and add component

Answer: B

Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?

  • A. Define data categories and visibility.
  • B. Enable the Case Feed.
  • C. Setup record types and page layouts.
  • D. Create article types.

Answer: A


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