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ITIL 4 Foundation Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

• A. Problem management
• B. Incident management
• C. Continual improvement
• D. Service desk

Answer: D

NEW QUESTION # 48
Which is one of the MAIN concerns of the 'design and transition' value chain activity?

• A. Understanding the organization's vision
• B. Understanding stakeholder needs
• C. Ensuring service components are available
• D. Meeting stakeholder expectations

Answer: D

Explanation:
The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications." Service components for 'deliver and support' and service components for design and transition are key outputs of 'obtain/build' value chain activity.

NEW QUESTION # 49
What describes how components and activities work together to facilitate value creation?

• A. The ITIL guiding principles
• B. The four dimensions of service management
• C. A service relationship
• D. The ITIL service value system

Answer: D

NEW QUESTION # 50
Which is included in the purpose of the 'improve' value chain activity?

• A. Ensuring that services continually meet expectations for quality, costs, and lime to market
• B. Ensuring continual engagement and good relationships with all stakeholders
• C. Ensuring a shared understanding of the improvement direction for services across the organization
• D. Ensuring the continual improvement of practices across all value chain activities

Answer: D

NEW QUESTION # 51
Which dimension of service management considers how activities are coordinated?

• A. Information and technology
• B. Value streams and processes
• C. Organizations and people
• D. Partners and suppliers

Answer: B

NEW QUESTION # 52
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