We cannot predicate the future but we can live in the moment. There are many meaningful things waiting for us to do. Try to immerse yourself in new experience. Once you get the Salesforce ADX261 certificate, your life will change greatly. First of all, you will grow into a comprehensive talent under the guidance of our Administer and Maintain Service Cloud ADX261 Exam Materials, which is very popular in the job market.

Salesforce ADX261 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Optimize the use of Omni-Channel
  • Case Escalations and Entitlements
Topic 2
  • Add the Reputation component to the community
  • Customize fields, page layouts, and record types for different kinds of support cases
Topic 3
  • Customize access to, permissions for, and visibility of knowledge tools and processes
  • Enable communities in your Salesforce org
Topic 4
  • Create and manage entitlements to customize the level of support for each customer
  • Enable Lightning Knowledge and assign appropriate user licenses
Topic 5
  • Customize the look and layout of the community
  • Create processes to streamline a support team’s workflow and case management
Topic 6
  • Enable and utilize Chat (formerly Live Agent
  • Customize the Lightning Console pages

>> Exam ADX261 Online <<

Pass Guaranteed Quiz 2023 ADX261: Administer and Maintain Service Cloud Useful Exam Online

We know how expensive it is to take ADX261 exam. It costs both time and money. However, with the most reliable exam dumps material from TestPassKing, we guarantee that you will pass the ADX261 exam on your first try! You’ve heard it right. We are so confident about our ADX261 Exam Dumps for Salesforce ADX261 exam that we are offering a money back guarantee, if you fail. Yes you read it right, if our ADX261 exam braindumps didn’t help you pass, we will issue a refund - no other questions asked.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q127-Q132):

NEW QUESTION # 127
Milestones can be added to which two Object types?
Choose 2 answers

  • A. Last
  • B. service
  • C. Work Order
  • D. Account

Answer: A,C


NEW QUESTION # 128
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant configure to satisy this request ?

  • A. create an auto response rule to send the article to teh customer
  • B. create a workflow email alert to send the artilce to the customer
  • C. create a lightning email template to sned artilce to customer
  • D. Create a macro to send an email with the article to customer

Answer: C


NEW QUESTION # 129
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  • A. Email-to-Case
  • B. web-to-Case
  • C. On-Demand Email-to-Case
  • D. An AppExchange package

Answer: C


NEW QUESTION # 130
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

  • A. Data loader, change sets, and Force.com Excel Connector
  • B. Visual Studio Code and change sets
  • C. Visual Workflow, data loader, and Force.com IDE
  • D. Mass Transfer Records, change sets, and Visual Studio Code

Answer: B


NEW QUESTION # 131
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

  • A. Configure Omni-Channel Routing Model as Most Available.
  • B. Configure Case Assignment Rules to use Users.
  • C. Configure Omni-Channel Routing Model as Least Active.
  • D. Configure Case Assignment Rules to use Queues.

Answer: A


NEW QUESTION # 132
......

Our ADX261 exam torrent has three versions which people can choose according to their actual needs: PDF, PC and APP versions. The vision of PDF is easy to download, so people can learn ADX261 guide torrent anywhere if they have free time. As for PC version, it can simulated real operation of test environment, users can test themselves in mock exam in limited time. This version of our ADX261 Exam Torrent is applicable to windows system computer. Based on Web browser, the APP version of ADX261 exam questions can be available as long as there is a browser device can be used.

ADX261 Certification Torrent: https://www.testpassking.com/ADX261-exam-testking-pass.html

ExolTechUSexo_af0c2d753ef71b5ab4b22d52ee84fe42.jpg