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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q42-Q47):

NEW QUESTION # 42
Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

• A. Send to VRU node
• B. Go to Script node
• C. Route Select node
• D. Translation Route to VRU node
• E. Queue to Skill Group node

Answer: A,D

NEW QUESTION # 43
Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

• A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
• B. A network VRU should be configured with a label of maximum length 10 digits.
• C. A PG explorer peripheral should be configured with a peripheral ID of 200.
• D. A VRU PG peripheral should be configured with a peripheral ID of 5000.
• E. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

Answer: A,B

NEW QUESTION # 44
Which two statements about Precision Queues are true? (Choose two.)

• A. A Wait Time may be configured in any step except for the last step.
• B. Precision Queues can be configured for usage in agent-based inbound campaigns.
• C. A Consider If statement may be configured in any step.
• D. At least one step must be configured for a Precision Queue.
• E. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.

Answer: A,D

NEW QUESTION # 45
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

• A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
• B. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
• C. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
• D. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

Answer: C

NEW QUESTION # 46
Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

• A. customer instance name
• B. configured ports
• C. ready ports
• D. reserved ports
• E. telephony port status

Answer: C

NEW QUESTION # 47
......

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