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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

  • A. Emergency Groups
  • B. Architect
  • C. Scheduling
  • D. Automatic Call Distribution

Answer: D


NEW QUESTION # 55
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

  • A. Collection Script Template
  • B. Default Outbound Script
  • C. Sales Script Template
  • D. Default Inbound Script
  • E. Blank Script
  • F. Default Callback Script

Answer: A,C,D,E


NEW QUESTION # 56
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

  • A. True
  • B. False

Answer: A


NEW QUESTION # 57
You cannot add variables to a script.

  • A. False
  • B. True

Answer: A


NEW QUESTION # 58
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

  • A. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • B. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
  • C. Have all attendees call you. When all calls are active, click the Start Conference button.
  • D. With multiple active calls, click and drag an unselected call onto the previously selected call details.

Answer: C,D


NEW QUESTION # 59
......

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