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SAP C_C4H510_21 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.

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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q78-Q83):

NEW QUESTION # 78
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A. Knowledge Base fine -tuning activity
• B. Broadcast
• C. Feed
• D. Solution finder

Answer: C

NEW QUESTION # 79
What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

• A. Create a new registered product.
• B. Set validity from and to dates.
• C. Configure a resource scheduler.
• D. Configure process steps and define work distribution.
• E. Copy an existing approval process and modify the details.

Answer: B,D,E

NEW QUESTION # 80
When should you use the templates provided in the Data Workbench?

• A. When there is unstructured legacy data
• B. When data volume is low
• C. When customer data needs to be loaded quickly
• D. When the Mass Change Account Data tool is used

Answer: B

NEW QUESTION # 81
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A. Inner join data sources
• B. Interactive dashboards
• C. Custom reports
• D. Standard reports
• E. Web service message monitoring

Answer: B,C,D

NEW QUESTION # 82
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Maintenance measurement and readings
• B. Maintenance plan
• C. Set up deals
• D. Scoping attribute set

Answer: A,B

NEW QUESTION # 83
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