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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

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Salesforce Certified OmniStudio Consultant Sample Questions (Q100-Q105):

NEW QUESTION # 100
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

• A. Create a new contact FlexCard for the new actions
• B. Use a block element to add these new actions
• C. Add a menue element and Include all the actions
• D. Add a flyout to the existing FlexCard

Answer: C

NEW QUESTION # 101
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

• A. Prefill data for users when possible
• B. Provide user help text
• C. Divide complex processes into sections
• D. Provide keystroke commands for data entry
• E. Replicate existing processes as-is

Answer: A,B,C

NEW QUESTION # 102
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers

• A. Newport Design System
• B. Datatables
• C. Menu elements
• D. Custom Styles
• E. Actions

Answer: C,D,E

NEW QUESTION # 103
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

• A. Allow customers to enter bill payment information
• B. Guide users through complex processes
• C. Display a 360° view of the customer
• D. Display different actions based on context

Answer: C,D

NEW QUESTION # 104
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

• A. DataRaptor Turbo Extract
• B. Integration Procedure
• C. FlexCard
• D. DataRaptor Load
• E. OmniScript

Answer: A,B,E

NEW QUESTION # 105
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