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Salesforce User-Experience-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Given a scenario, utilize SLDS to create new and customized component functionality
  • Given a scenario, identify which UX method should be used to define a user experience
Topic 2
  • Describe key design principles and tools that define an accessible and engaging experience
  • Given a scenario, describe how Salesforce can add value to user experiences
Topic 3
  • Demonstrate how to gather requirements and plan strategy given current user experiences
  • Describe the impact of corporate branding and styling
Topic 4
  • Determine which global Salesforce configuration to use for optimized user flow
  • Determine options for users to access onboarding, support, and learning
Topic 5
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences
Topic 6
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps
  • Describe key Salesforce UX personas and which processes they normally do
Topic 7
  • Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience
  • Determine which research methodology and tools should be used to design a solution

Salesforce Certified User Experience Designer Sample Questions (Q13-Q18):

NEW QUESTION # 13
Cloud Kicks's development team is working on the build of a new custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?

  • A. Keep the SLDS Stylesheet open for reference
  • B. Salesforce Developer Console should be used instead
  • C. Install SLDS creator from AppExchange
  • D. SLDS Validator extension for VS Code

Answer: C


NEW QUESTION # 14
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

  • A. They use custom CSS properties to directly style HTML elements.
  • B. They use standard CSS properties to easily style base and custom components.
  • C. They use custom CSS properties to easily style base and custom components.
  • D. They use standard CSS properties to directly style HTML elements.

Answer: B

Explanation:
Explanation
The Salesforce Lightning Design System (SLDS) styling hooks use standard CSS properties to easily style base and custom components. Salesforce documentation states that "SLDS styling hooks are CSS classes that give you access to the same styling used in the Salesforce Lightning Design System. They make it easy to style base and custom components with the same look and feel" [1].
[1] https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styling_hooks


NEW QUESTION # 15
Cloud kicks wants to hire a deal closer.
Which three activities would someone in this role do each day?
Choose 3 answers

  • A. Log activities such as calls, emails, and notes.
  • B. Create cases from issues.
  • C. Customize and administer Salesforce.
  • D. Update existing prospect and customer records.
  • E. Review and work through their list of leads or opportunities.

Answer: B,C,D


NEW QUESTION # 16
A UX designer is creating a customer support site in experience builder that will internationalized across the
12 different countries
Which two designs considerations should be made when planning for the site

  • A. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
  • B. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
  • C. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
  • D. colors may have different cultural meanings in different countries, changing the intent of UI elements

Answer: B,D


NEW QUESTION # 17
A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements?
What should be the recommended next step?

  • A. Link a company style sheet.
  • B. Override conflicting Salesforce Lightning Design System (SLDS) styles.
  • C. Configure the Experience Builder Theme panel.
  • D. Create a custom-scoped CSS style sheet.

Answer: A


NEW QUESTION # 18
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