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NEW QUESTION 51
Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?
- A. Sales Cloud license
- B. Service Cloud license
- C. Customer Community Plus license
- D. Partner Community license
NEW QUESTION 52
Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers
- A. Utilize the last sprint to include functionality that was missed from previous sprints.
- B. Use the last sprint of the release to stabilize it and eliminate identified issues.
- C. Create a regular sprint cadence across the different teams to demonstrate new functionality.
- D. Fix the scope of the sprint during release planning regardless of how long it takes.
NEW QUESTION 53
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the casevolume?
Choose 2 answers
- A. Disable anonymous users on the site.
- B. Offload the number of cases received via Web2Case by using Email2Case.
- C. Implement Case Deflection.
- D. Plan and conduct User Adoption Trainings for resellers on howto use the site.
NEW QUESTION 54
The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
- A. Grant access to resellers and partners by providing Customer Community licenses.
- B. Grant access to resellers and partners by providing Partner Community licenses.
- C. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
- D. Grant access to resellers and partners by providing Customer Community Plus licenses.
NEW QUESTION 55
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
- A. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
- B. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
- C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
- D. Use the existing survey tool by integrating the responses to Case number and User record.
NEW QUESTION 56