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NEW QUESTION 21
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

• A. ICM script
• B. Network VRU
• C. Call type
• D. Media routing domain
• E. Skill Targets

Answer: A,C

NEW QUESTION 22
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

• A. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
• B. Configure an IF node in ICM script editor
• C. Configure set variable in ICM script editor
• D. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
• E. Configure Business Hours under Organizational Setup > Departments under CCE Admin

Answer: A,D

NEW QUESTION 23
What are the two main features of the Cisco VVB? (Choose two.)

• A. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• B. allows an agent to retrieve the required information through voice commands without interacting with a customer
• C. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• D. allows customers to retrieve the required information through voice commands without interacting with an agent
• E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

Answer: A,D

Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

NEW QUESTION 24
Which two types of scripts can be created with the Script Editor? (Choose two.)

• A. Call Flow and Call Control Scripts
• B. Administrative Scripts
• C. Call Studio Scripts
• D. Tenant Scripts
• E. Routing Scripts

Answer: B,C

NEW QUESTION 25
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

• A. answer Calls from Skill groups and PQs
• B. log in to CCE admin
• C. CUCMAPI
• D. view Team gadget in Finesse
• E. CUC login

Answer: A,D

NEW QUESTION 26
......

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