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NEW QUESTION 44
Which statement is true about the JavaScript API?

  • A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
  • B. It cannot be used in Custom Object workspaces.
  • C. It comes with in-built exception handling.
  • D. It is available when you use the Connect Common Object Model CCOM for API operations.

Answer: A

 

NEW QUESTION 45
In which two scenarios would you use multiple interfaces?

  • A. When your business operates in different lines of business
  • B. When multiple languages need to be supported
  • C. When new business processes need to be supported other than the standard contact center
  • D. When you need multiple channels enabled such as email, chat, and web self-service
  • E. When your portal needs the support of different channels for login

Answer: A,B

 

NEW QUESTION 46
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

  • A. Capturing all incident-associated CO data from customers
  • B. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
  • C. If a contact record does not exist, creating a contact record as captured by an agent from customers
  • D. If a contact record exists, loading details from the contact found in the incident workspace
  • E. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

Answer: A,C,D

 

NEW QUESTION 47
......

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