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NEW QUESTION 28
What connects to the Media routing peripheral gateway of ICM to the ECE server?

• A. services server
• B. web server
• C. message server
• D. application server

Answer: D

Explanation:
In Cisco Enterprise Chat and Email (ECE) architecture, the media routing peripheral gateway (MRPG) of the Integrated Contact Manager (ICM) communicates with the ECE application server to route chat and email interactions to the appropriate agent. The MRPG acts as an intermediary between the ICM and the ECE server, directing interactions to the correct agent based on the configured routing rules.

NEW QUESTION 29
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

• A. Collect all ECE services logs.
• B. Upgrade to the latest Engineer Special.
• C. Restart the ECE servers.
• D. Understand the customer's intent for the flow of emails and chats.
• E. Know the ECE version and Engineer Specials installed.
• F. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
• G. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Answer: A,C,E,F

NEW QUESTION 30
Which two ways are departments configured? (Choose two.)

• A. Each department has 14 types of resources available for use.
• B. Departments, once created, cannot be deleted from ECE.
• C. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
• D. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
• E. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

Answer: D,E

Explanation:
Departments can be configured in two ways: they can be created in the ECE console if integrated with PCCE and imported from SPOG, or they can be created in the ECE console if integrated with PCCE and imported from ECE Gadget. The other options are not two ways in which departments are configured.

NEW QUESTION 31
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