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NEW QUESTION 53
Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Community users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

  • A. A sharing set to grant the Customer Community user access to records associated to their Contact record.
  • B. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.
  • C. A sharing rule to ensure record access is granted based on criteria of the case.
  • D. An organization-wide default of Public Read/Write on the Case object.

Answer: C

 

NEW QUESTION 54
What are three considerations when adding a report chart to a Console Component? Choose 3 answers

  • A. The report is shared with a Chatter Group.
  • B. The report is a Summary or Matrix report.
  • C. The report chart is added to the Page Layout.
  • D. The report contains a chart.
  • E. The report has a standard Report Type.

Answer: B,D

 

NEW QUESTION 55
Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?

  • A. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type
  • B. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.
  • C. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type
  • D. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.

Answer: A

 

NEW QUESTION 56
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