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NEW QUESTION 32
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

• A. Set limits to the scope that will be documented.
• B. Illustrate which fields are integrated with an external system.
• C. Capture decision steps and different outcomes.

Answer: C

NEW QUESTION 33
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?

• A. Contact
• B. Sales rep
• C. Service rep

Answer: B

NEW QUESTION 34
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?

• A. Acceptance criteria
• B. Definition of done
• C. User persona

Answer: A

NEW QUESTION 35
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