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NEW QUESTION 37
How is a call assigned to a call type in the PCCE system?

• A. when the call terminates, and data is written to the Cisco TCD table
• B. when a call-routing script hits the first Queue to Skill Group node
• C. when the call is first post-routed from Cisco Unified Customer Voice Portal
• D. when the call is routed to an agent

Answer: A

NEW QUESTION 38
Which three modes can implement single sign-on in PCCE? (Choose three.)

• A. SSO
• B. Hybrid
• C. Non-SSO
• D. ldP
• E. SAML
• F. ldS

Answer: A,B,C

Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html

NEW QUESTION 39
Which two validations will be completed for the PCCE production deployment model on an ESXi server?
(Choose two.)

• A. Correct RAM and CPU are being deployed.
• B. Linux verification for containers.
• C. Ensure that the correct servers are on the correct sides.
• D. The hypervisor provides enough power.
• E. The lab is deployed properly.

Answer: A,E

NEW QUESTION 40
Which telephony deployment is between a TDM trunk and a VOIP?

• A. Voice gateway (VGW)
• B. CUSP
• C. CUBE
• D. CUCM

Answer: A

Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.

NEW QUESTION 41
How are remote sites added?

• A. Initialization Wizard
• B. PG Setup
• C. Websetup
• D. SPOG interface

Answer: A

Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

NEW QUESTION 42
......