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NEW QUESTION 39
Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

• A. Publisher Actions
• B. Omni-Channel
• C. Quick Text
• D. Chatter
• E. Macros

Answer: A,C,E

NEW QUESTION 40
Milestones can be added to which three Object types? Choose 3 answers

• A. Case
• B. Work Order
• C. Account
• D. Service
• E. Entitlement

Answer: A,B,E

NEW QUESTION 41
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

• A. Einstein Bots with Credit Card Payments
• B. Experience Cloud with Customer Account Portal template
• C. Field Service with Integrated Payments
• D. Service Cloud Voice with Tele-pay

Answer: B

NEW QUESTION 42
Universal Banking needs to provide a public knowledge base on its website. The company has three product groups (Personal Banking, Mortgage, and CDs) and needs to display information and address common questions about each product are a. How should Knowledge be configured? Choose 2 answers.

• A. Create three article types for each product area (Personal Banking, Mortgage, CD).
• B. Create three data categories for each product area (Personal Banking, Mortgage, CD).
• C. Create two article types to display information (Question/Answer, Product Info).
• D. Create two data categories to display information (Question/Answer, Product Info).

Answer: B,C

NEW QUESTION 43
......

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