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NEW QUESTION 27
What does Precision Routing use to determine if an agent is part of its pool?

• A. Skills
• B. Teams
• C. Attributes
• D. Expressions

Answer: B

NEW QUESTION 28
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

• A. Agents
• B. Deleted Objects
• C. Routing Scripts
• D. Administrative Scripts
• E. Dialed Numbers

Answer: C,E

NEW QUESTION 29
What is the function of the CVP Subdialog Return element in a VXML application?

• A. populate variables sent back to VXML Gateway
• B. populate variables sent back to Virtualized Voice Browser
• C. populate variables sent back to VXML Server
• D. populate variables sent back to CCE

Answer: D

NEW QUESTION 30
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A. Wrap-up on Outgoing, set to Required
• B. Wrap-up on Incoming, set to Required
• C. Enable "Require Idle Reason"
• D. Enable "Require Logout Reason"

Answer: D

NEW QUESTION 31
What are two possible Outbound Dialing Modes? (Choose two.]

• A. Accept Mode
• B. Predictive Mode
• C. Progression Mode
• D. Preview Mode
• E. Direct Predictive Mode

Answer: D,E

NEW QUESTION 32
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