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NEW QUESTION 51
Information about a customer's service contract is found in Knowledge.

  • A. True
  • B. False

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html

 

NEW QUESTION 52
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?

  • A. To expand the technical reach
  • B. To facilitate the requirement gathering during the workshops
  • C. To realize near-term ROI (Return on Investment)
  • D. To complete any complex customizations early enough

Answer: C

 

NEW QUESTION 53
Once a major case candidate is approved a major case is created. What then happens to the customer case?

  • A. The customer case becomes the parent case of the major case
  • B. The customer case will be automatically closed
  • C. The customer case becomes a child case of the major case
  • D. The customer case will automatically be related to a problem

Answer: A

 

NEW QUESTION 54
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