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NEW QUESTION 32
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

  • A. Service level management
  • B. Monitoring and event management
  • C. Relationship management
  • D. Service desk

Answer: D

 

NEW QUESTION 33
Which is a low risk change that has been pre-approved so that no additional authorization is needed?

  • A. A normal change
  • B. A standard change
  • C. A change model
  • D. An emergency change

Answer: B

 

NEW QUESTION 34
Which of the following is included in the purpose of the 'continual improvement' practice?

  • A. The reduction of the likelihood and impact of incidents
  • B. The establishment of links between the organization and its stakeholders at strategic and tactical levels
  • C. The alignment of the organization's practices and services with changing business needs
  • D. The restoration of normal service operation as quickly as possible

Answer: C

Explanation:
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/

 

NEW QUESTION 35
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