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NEW QUESTION 29
What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A. Instruct users that they can only change their password by chatting with an agent.
• B. Add the Password Reset component to your DCS application.
• C. Obtain the Change Password Link and add it to your DCS page.
• D. Enable the "Password Reset" option in the User Administration component.

Answer: C

NEW QUESTION 30
Which option describes the automated page presentation for incoming calls?

• A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
• B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
• C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
• D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Answer: C

NEW QUESTION 31
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A. Verify that Eligible for Service is selected on the product item.
• B. Verify that Root Catalog is selected on the product groups.
• C. Validate that the product item is active and published.
• D. Validate that Allow Duplicate is selected on the product item.

Answer: C

NEW QUESTION 32
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• B. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
• D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
• F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

Answer: A

NEW QUESTION 33
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