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NEW QUESTION 39
What are the workflow types in ECE?

• A. Inbound, Outbound, Alarm
• B. Default, Inbound, Outbound
• C. Alarm, Outbound, Inbound, Exception
• D. Alarm, Inbound, Exception, Default

Answer: A

NEW QUESTION 40
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

• A. 240 minutes
• B. 24 hours
• C. 120 minutes
• D. 60 minutes

Answer: D

NEW QUESTION 41
When does the workflow assignment service publish a message to the application server?

• A. when the agent logs out
• B. when a new email is assigned to a user
• C. when the agent login in
• D. when a new task is created

Answer: D

NEW QUESTION 42
Which two ways are departments configured? (Choose two.)

• A. Departments, once created, cannot be deleted from ECE.
• B. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.
• C. Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
• D. Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
• E. Each department has 14 types of resources available for use.

Answer: A,E

NEW QUESTION 43
What are two specifications for reporting templates? (Choose two.)

• A. A user can only create ten reports per template.
• B. Only one report can be created per template.
• C. Templates can be deleted.
• D. Any number of reports can be created from a template.
• E. The availability of templates is controlled by licenses.

Answer: D,E

NEW QUESTION 44
......

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