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NEW QUESTION 50
A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

NEW QUESTION 51
A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Use Customer Voice to compile results from the existing third-party app.
• B. Use Power Automate to automatically send Customer Voice surveys.
• C. Use Customer Voice to collect and analyze survey results.
• D. Create a survey in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
• E. Create surveys in Dynamics 365 Marketing by using Questionnaire.

Answer: C,E

NEW QUESTION 52
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Create custom forms.
• B. Embed Power Bl reports in a system dashboard.
• C. Create charts.
• D. Import Excel data.
• E. Create reports in the report wizard.

Answer: B,C,E

NEW QUESTION 53
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

• A. Sales Insights
• B. Market Insights
• C. Customer Service Insights
• D. Power Virtual Agents

Answer: A

NEW QUESTION 54
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

NEW QUESTION 55
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