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NEW QUESTION 52
KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.
1. Customer requests Customer Service Representative (CSR) for a Service upgrade.
2. Customer provides credit card details to CSR for payment.
3. CSR submits payment information in Salesforce, and processed in a
4. CSR receives confirmation of payment.
5. CSR upgrades service for customer and confirms Customer.
external payment gateway.
This use case requires the CSR to obtain confirmation of payment before upgrading the service.
The integration with Payment gateway needs to be reliable and monitored for audit purposes.
The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.
What should an Integration Architect recommend for this integration?

• A. Platform events allow integration to payment gateway through the exchange ofreal-time event data, platform events are scalable and secure.
• B. Build a custom Apex Callout to external Payment gateway service and provide success message to the CSR, the details of calloutsand responses are logged for audit purposes.
• C. Make a callout to the payment gateway through ESB supporting error handling andlogging for audit purposes.
• D. Use External Services feature to integrate gateway to Salesforce ensuring real-timeupdates the CSR and support post payment processes.

Answer: C

NEW QUESTION 53
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

• A. Create a Quick Action that will create a new Service Appointment record.
• B. Create a Quick Action that will create a new Work Order record.
• C. Create a Visualforce page that will create a new Work Order record.
• D. Create a Visualforce page that will create a new Service Appointment record.

Answer: A

NEW QUESTION 54
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

• A. Products Required for Work Orders
• B. Products Required for Service Appointments
• C. Products Required for Work Order Line Items
• D. Products Required for Service Resources

Answer: A,C

NEW QUESTION 55
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