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Download Cisco Customer Success Manager Exam Dumps

NEW QUESTION 26
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

• A. Have the CSM define how value should be measured at the end of the contract period.
• B. Have the CIO define a clear IT strategy and implement the suggestions immediately.
• C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
• D. Adopt a lifecycle approach with a proactive review of service performance against KPIs.

Answer: D

NEW QUESTION 27
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)

• A. credibility
• B. sustainability
• C. cost efficiency
• D. business growth
• E. time to market

Answer: B,C

NEW QUESTION 28
Which type of KPl is of the most interest to Customer Success?

• A. business KPIs that define progress to the Business Outcome
• B. OPEX KPIs that define the operational costs of the company
• C. sales KPIs for revenue generation
• D. IT services KPIs for operations

Answer: A

NEW QUESTION 29
What is the main objective of customer success?

• A. known and unknown features of our product and solutions
• B. outcomes customers are trying to achieve
• C. customer's return on investment
• D. customer's reduction of risk

Answer: B

NEW QUESTION 30
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