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NEW QUESTION 35
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?
- A. Deploy a Partner Central Community.
- B. Configure Web-to-Case.
- C. Create a Customer Experience Cloud site.
- D. Implement Recommended Articles.
Answer: C
NEW QUESTION 36
As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?
- A. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.
- B. Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.
- C. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
- D. Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
Answer: C
NEW QUESTION 37
Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?
- A. Visual Workflow, data loader, and Force.com IDE
- B. Data loader, change sets, and Force.com Excel Connector
- C. Mass Transfer Records, change sets, and Visual Studio Code
- D. Visual Studio Code and change sets
Answer: D
NEW QUESTION 38
The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer.
How can a consultant automate the use of suggested articles to accomplish this goal?
- A. Web-to-case question
- B. While holding for a support agent
- C. An email to case inquiry
- D. On-demand email to case
Answer: C
NEW QUESTION 39
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?
- A. Implement Case Assignment Rules.
- B. Create a self-service Help Center.
- C. Allow Comments on Knowledge articles.
- D. Enable Chat in an Experience Cloud site.
Answer: B
NEW QUESTION 40
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