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NEW QUESTION 45
To which entities can Special Handling Notes be applied out of the box?
- A. Consumer
- B. Sold Product
- C. Entitlement
Answer: A
NEW QUESTION 46
What is the purpose of a Catalog Item variable?
- A. Allows the customer to ask a question
- B. Provides hint to the user on the field
- C. Allows the customer or consumer to qualify their answer
- D. Opens a chat session with customer support
Answer: C
Explanation:
Explanation
NEW QUESTION 47
What is required to synchronize fields from a parent to a child case(s)?
- A. Major Issue Management needs to be installed and certain properties enabled
- B. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- C. No action required, this is a standard Customer Service Management feature
- D. The role of sn_customerservice.customer_case_manager must be assigned
Answer: C
Explanation:
Explanation
NEW QUESTION 48
In the Customer Service Management space, what does the term asset management mean?
- A. Tracking products or services customers are using
- B. Financial, contractual and inventory information of assets
- C. Tables in the Asset application
- D. A set of business activities and processes used to track assets
Answer: B
Explanation:
Explanation
NEW QUESTION 49
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)
- A. Zboot the instance
- B. Remove the Demo Data via a HI Request
- C. Clone back to this instance from a valid instance
- D. Disable the Case Interceptor
Answer: B,C
NEW QUESTION 50
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