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Download Implementing Cisco Contact Center Enterprise Chat and Email Exam Dumps

NEW QUESTION 31
Which activities can agents pick and pull?

  • A. Agents can pick emails from other agents that belong to the different skill groups.
  • B. Agents can pick chat from other agents that belong to the different skill groups.
  • C. Agents can pick chats from other agents that belong to the same set of skill groups.
  • D. Agents can pick emails from other agents that belong to the same set of skill groups.

Answer: A

 

NEW QUESTION 32
What is the default value for the email media class set by the installer?

  • A. Cisco_email
  • B. Email_ ECE
  • C. ECE_Email
  • D. Email_media_class

Answer: D

 

NEW QUESTION 33
What are three steps in a chat process flow? (Choose three.)

  • A. The application server checks Chat EP configuration.
  • B. The application server displays the chat to the agent with a notification.
  • C. The customer initiates a chat and hits Chat Entry Point (EP).
  • D. EAAS notifies EAMS of DO_THIS_WITH_TASK.
  • E. The agent selects chat in the gadget.
  • F. EAAS Instances sends NEW_TASK message to MR PIM.

Answer: A,C,E

 

NEW QUESTION 34
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: A

 

NEW QUESTION 35
......

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