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NEW QUESTION 46
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

• A. Unified Collaboration Administration (UCA)
• B. Unified Agent Controller (UAC)
• C. Call Server Connector (CSC)
• D. Unified Collaboration Model (UCM)

Answer: C

NEW QUESTION 47
You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

• A. The Avaya Oceana administrators are in READY state for voice channel.
• B. The Avaya Oceana agents are in READY state for the voice channel.
• C. The Avaya Oceana agents are in READY state for the email channel.
• D. The AES and CSC connections are established.

Answer: B,C

NEW QUESTION 48
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

• A. /var/log/Avaya/services/CustomerControllerService
• B. /var/log/Avaya/dcm/pu/AgentControllerService
• C. /var/log/Avaya/dcm/pu/CallServerConnector
• D. /var/log/Avaya/services/CallServerConnector

Answer: A,D

NEW QUESTION 49
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

• A. The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
• B. The customer web chat is rejected by the browser proxy or antivirus installed In the PC
• C. The customer web chat is connected but there is a problem with the web chat snap-in.
• D. The customer web chat is connected but there but no agents available In Avaya Oceana.

Answer: B

NEW QUESTION 50
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