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NEW QUESTION 38
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. The same 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?

• A. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.
• B. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.
• C. The individual skill assignment takes precedence, so routing will consider the resource to have a level of 100% for 'skill A'.
• D. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).

Answer: C

NEW QUESTION 39
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
• B. Enable Reoptimization within the routing plan, then select "Reduce overdue."
• C. Enable Reoptimization within the routing plan, then select "Optimize routes."
• D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• E. Enable Reoptimization within the routing plan, then select "Reduce overtime "

Answer: A

Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf

NEW QUESTION 40
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?

• A. The resource type setting "Working time includes travel to first activity" must be selected.
• B. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
• C. Resource's Home Zone Center must be assigned for each weekday routing should assign that resource work.
• D. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.

Answer: A,B

NEW QUESTION 41
When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

• A. Option B
• B. Option C
• C. Option D
• D. Option A
• E. Option E

Answer: C

NEW QUESTION 42
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

• A. The administrator must configure the Oracle Knowledge access settings in OFSC.
• B. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
• C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
• D. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
• E. Field personnel must be assigned Service Cloud access via the Service Portal interface.

Answer: A,C

NEW QUESTION 43
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