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NEW QUESTION 51
Which method is directly associated with evaluating a customer outcome?

  • A. benchmarks
  • B. milestones
  • C. metrics
  • D. key performance indicators

Answer: A

 

NEW QUESTION 52
Which type of KPI is of the most interest to Customer Success?

  • A. sales KPIs for revenue generation
  • B. IT services KPIs for operations
  • C. OPEX KPIs that define the operational costs of the company
  • D. business KPIs that define progress to the Business Outcome

Answer: D

 

NEW QUESTION 53
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

  • A. Provide the customer with a chargeable deployment service
  • B. Suggest that the customer replace their existing staff
  • C. Give the customer a discount on a future purchase
  • D. Re-enforce the time to value of the solution

Answer: D

 

NEW QUESTION 54
What is a common indicator of customer health?

  • A. customer satisfaction metric
  • B. number of services purchased
  • C. amount of money spent on the solution
  • D. number of licenses purchased

Answer: A

 

NEW QUESTION 55
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