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NEW QUESTION 52
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

• A. Enable the global template.
• B. Accept the changes.
• C. Save the deployment.
• D. Validate the template.

Answer: C

NEW QUESTION 53
For which three reasons should you recommend using workflows?

• A. They can sort incidents raised by a contact.
• B. They help customers find relevant knowledge answers.
• C. They guide agents through complex customer interactions and data updates.
• D. They reduce human error.
• E. They promote efficiency.

Answer: C,D,E

NEW QUESTION 54
Which is an invalid data type?

• A. Integer
• B. Date/time
• C. Menu
• D. Text field
• E. Text area
• F. Radio
• G. Float

Answer: F

NEW QUESTION 55
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A. Assign scores to the survey questions and set the status field based on the responses.
• B. Create a polling survey.
• C. Schedule the survey on a daily basis.
• D. Write a business rule to reopen the case.
• E. Create a report for the survey scores.
• F. Create a transactional survey.

Answer: A,D,F

NEW QUESTION 56
When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

• A. Load
• B. Workspace
• C. Decision
• D. Entry Point
• E. Return
• F. Set Fields

Answer: B,C,D

NEW QUESTION 57
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