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NEW QUESTION 40
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

• A. Quarterly Success Review build and delivery
• B. initial user group identified and their use cases confirmed
• C. customer's stakeholders and their business outcomes
• D. service introduction to confirm that they know how to submit service issues at the go live
• E. additional features that will align with the business outcomes

Answer: A,C

NEW QUESTION 41
Which statement describes an end user adoption barrier?

• A. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
• B. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
• C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• D. The budget is insufficient to implement the solution for a new branch of the business.

Answer: B

Explanation:
Explanation/Reference: https://useriq.com/user-adoption-barriers/

NEW QUESTION 42
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?

• A. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.
• B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.
• C. No action is needed because the customer will probably renew and you can address the issue after the renewal.
• D. Contact the services team and request that they reach out to the customer to address the solution.

Answer: A

NEW QUESTION 43
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