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NEW QUESTION 29
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

• A. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
• B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
• C. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

Answer: C

NEW QUESTION 30
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac. Which activity will be mast impacted by breaking down the user stories?

• A. Acceptance criteria
• B. Estimation
• C. Defining the persona

Answer: A

NEW QUESTION 31
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

• A. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
• B. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
• C. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate wifi process owners and users to create a current state process map.

Answer: A

NEW QUESTION 32
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