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NEW QUESTION 27
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

• A. financial gap
• B. consumption gap
• C. capability gap
• D. organizational gap

Answer: B

Explanation:
Explanation/Reference: https://www.customersuccessmanager.com/blogs/the-consumption-gap

NEW QUESTION 28
Which two actions are an adoption campaign? (Choose two )

• A. survey sent to all end users
• B. messaging to stakeholders on new product releases
• C. renewal reminder to stakeholders
• D. messaging to stakeholders on the new features of their solution
• E. messaging to users on best practice approaches lo their solution

Answer: B,C

NEW QUESTION 29
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

• A. financial gap
• B. organizational gap
• C. capability gap
• D. consumption gap

Answer: B

NEW QUESTION 30
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

Answer:

Explanation:

NEW QUESTION 31
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

• A. Provide break-fix support for technical problems experienced or observed by the customer.
• B. Provide training content to address current and existing barriers.
• C. Provide a detailed cost structure for the management team.
• D. Provide direct and in-depth technical expertise upon customer request.

Answer: D

NEW QUESTION 32
......

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