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NEW QUESTION 49
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

• A. 2 and 3
• B. 3 and 4
• C. 1 and 4
• D. 1 and 2

Answer: A

NEW QUESTION 50
A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

• A. Service level management
• B. Benefits dependency network
• C. Omnichannel management
• D. Service interaction method

Answer: C

NEW QUESTION 51
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

• A. 2 and 3
• B. 3 and 4
• C. 1 and 4
• D. 1 and 2

Answer: B

NEW QUESTION 52
Which describes the value driven approach to service design?

• A. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
• B. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
• C. Designing just enough features to satisfy early customers, and providing feedback for future development
• D. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

Answer: D

NEW QUESTION 53
......