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Download Administering Cisco Contact Center Enterprise Exam Dumps

NEW QUESTION 26
What are two descriptions for the Agent Targeting Rule? (Choose two.)

• A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
• B. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
• C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
• D. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
• E. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

Answer: B,D

NEW QUESTION 27
WhichVVBCLI command can set an individual media file to an expired state?

• A. OutilsVVBcache stale_cache_entry <cache_entry_url>
• B. setVVBcache stale_cache_entries
• C. show setVVBcache stale_cache_entry <cache_entry_url>
• D. setVVBcache stale_cache_entry <cache_entry_url>

Answer: B

NEW QUESTION 28
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A. Enable "Require Idle Reason"
• B. Wrap-up on Incoming, set to Required
• C. Enable "Require Logout Reason"
• D. Wrap-up on Outgoing, set to Required

Answer: C

NEW QUESTION 29
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

• A. The voice gateway provides IVR functionality in a Contact Center deployment.
• B. The voice gateway may modify the digits presented to downstream devices.
• C. The PTSN is responsible for routing the call to the agent.
• D. The voice gateway is responsible for routing the call to the agent.
• E. The PSTN is responsible for delivering the inbound call to a voice gateway.

Answer: B,E

NEW QUESTION 30
How does CUCM function in CCE?

• A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
• B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
• C. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
• D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Answer: C

NEW QUESTION 31
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