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NEW QUESTION 31
A user with role catalog_admin can manage user criteria.

• A. False
• B. True

Answer: B

Explanation:
Explanation
Because the role catalog_admin includes the role user_criteria_admin, users with role catalog_admin role can manage user criteria.

NEW QUESTION 32
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

• A. True
• B. False

Answer: B

Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.

NEW QUESTION 33
To how many levels can categories be nested in a service catalog?

• A. None of the listed answers
• B. 0
• C. 1
• D. 2

Answer: A

Explanation:
There is no technical limit regarding the depth the categories can be nested.

NEW QUESTION 34
A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?

• A. Apex REST Web Service
• B. SOAP API
• C. Composite REST API
• D. Bulk API

Answer: A

NEW QUESTION 35
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