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NEW QUESTION 44
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

• A. Release management
• B. Service configuration management
• C. Change enablement
• D. Deployment management

Answer: C

NEW QUESTION 45
Which activity is NOT recommended by the start where you are' guiding principle?

• A. Involving people who are not familiar with a service when observing and assessing its activities
• B. Applying risk management when considering to introduce new processes
• C. Using source data to avoid any unintentional data distortion found in reports
• D. Discarding existing processes before assessing their usefulness

Answer: D

Explanation:
Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.
Not only is this approach less wasteful than starting from scratch - because it preserves value that you already have - but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.
Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions

NEW QUESTION 46
Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?

• A. Incident management
• B. Change control
• C. Monitoring and event management
• D. Information security management

Answer: D

NEW QUESTION 47
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

• A. A license allows a user to install a software product
• B. A service desk agent provides support to a user
• C. A mobile phone enables a user to work remotely
• D. A password allows a user connect to a WiFi network.

Answer: B

NEW QUESTION 48
Which practice identifies metrics that reflect the customer's experience of a service?

• A. Service level management
• B. Service desk
• C. Problem management
• D. Continual improvement

Answer: A

NEW QUESTION 49
......

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