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NEW QUESTION 30
Which statement describes an end user adoption barrier?

• A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
• B. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
• C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
• D. The budget is insufficient to implement the solution for a new branch of the business.

Answer: A

Explanation:
Explanation/Reference: https://useriq.com/user-adoption-barriers/

NEW QUESTION 31
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

• A. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
• B. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
• C. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
• D. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

Answer: B

NEW QUESTION 32
Which statement describes the difference between customer success and customer sales?

• A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
• B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
  Customer success is about making sure the customer deploys the solution within an effective timeline.
• C. Customer sales is about getting customers to utilize their solutions to get the value they intended.
  Customer success is about expanding the customer's portfolio.
• D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Answer: A

NEW QUESTION 33
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

• A. Build an understanding of your customer's business and market trends and priorities
• B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
• C. Engage with the account team to understand the expansion opportunities
• D. Perform a deep analysis of all the sales orders to the past 24 months

Answer: A

NEW QUESTION 34
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )

• A. completion of customer training
• B. review of product roadmap
• C. confirmation of customer business outcomes
• D. scheduling of Quarterly Success Review
• E. agreement of key stakeholders

Answer: A,E

NEW QUESTION 35
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