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Download Administering Cisco Contact Center Enterprise Exam Dumps

NEW QUESTION 34
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

• A. Dashboard Administrator
• B. Report Definition Designer
• C. Security Configuration Designer
• D. Report Designer
• E. Security Administrator

Answer: B,E

NEW QUESTION 35
Which microapp is used to gather information from the caller?

• A. Play Digit microapp
• B. Get Digits microapp
• C. Get Speech microapp
• D. Play Media microapp

Answer: B

NEW QUESTION 36
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

• A. heartbeat mechanism between Contact Center components
• B. caller defines the reason for the call from several menu options
• C. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
• D. reporting
• E. TCP/IP connections through the network

Answer: B,D

NEW QUESTION 37
Which two functionalities should a Contact Center typically be provided? (Choose two.)

• A. Skill-Based Routing
• B. IVR and Queuing
• C. Surveys
• D. TCP/IP
• E. Routing Protocols

Answer: A,B

NEW QUESTION 38
......

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