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NEW QUESTION 22
Your marketing department needs to create a Customer Journey for female wine enthusiasts over 40 years-old
who live in Europe.
How should you define who receives this Customer Journey?

  • A. Create a Static segment.
  • B. Create a Dynamic segment.
  • C. Edit the contacts in database.
  • D. Create a Segment Type.

Answer: B

 

NEW QUESTION 23
You are the manager of Internet sales for your company.
You have been asked to create and distribute a post-purchase survey to both registered and guest customers purchasing on your site.
Which three things will be true about the distribution of your survey? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. An optional invitation email, utilizing either a direct email or an email template, may be sent to each potential non-anonymous respondent.
  • B. All respondents will receive the exactly same hyperlink to connect them to the survey that you are inviting them to complete.
  • C. When distributing your Dynamics 365 for Marketing Survey, you may invite either anonymous or non-anonymous respondents.
  • D. As an option, the design of your survey can include a limitation that restricts multiple completions by a single non-anonymous respondent.

Answer: A,C,D

Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

 

NEW QUESTION 24
MB-220-4e442c09fd3203d8dd105b6b5b249911.jpg
You need to create a lead scoring model based upon fixed rules as well as behavior rules.
Which scenario corresponds to each rule type? To answer, drag each scenario to the appropriate rule type.
Each scenario may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:
MB-220-ccf1ad7b57ffc4609e99076affb44457.jpg
Explanation
MB-220-cb4d2905fc9cd66b210ebe1caf3fe6f8.jpg
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/score-manage-leads

 

NEW QUESTION 25
You have been asked to create a customer journey that meets this goal: Send an email to all cat owners, then follow up with a text message to those contacts who opened the email, waiting one day between actions.
Which five actions should you perform, in sequence, to meet the requirements? (Choose five.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
MB-220-f2e7f643cf1880e86e383b4228d76b9b.jpg

Answer:

Explanation:
MB-220-6e30a210d6c415883d9fc77512abd34e.jpg

 

NEW QUESTION 26
Note: This question is part of a series of questions that present the same scenario. Which question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your marketing team is asking you questions about how marketing emails can be used for the campaigns they wish to launch.
You need to explain how these types of messages differ from the person-to-person messaging they already use in order to correctly help your marketing team to understand the difference between Traditional Emails and Marketing Emails.
Solution: You tell the team that traditional Emails are hosted on the Dynamics 365 server.
Does this meet the goal?

  • A. No
  • B. Yes

Answer: A

Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails

 

NEW QUESTION 27
......

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