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NEW QUESTION 53
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

• A. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
• B. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
• C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
• D. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.

Answer: A,B

NEW QUESTION 54
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?

• A. Set the dispatch console to display in the user time zone in field service settings
• B. Set the dispatch console to display in territory time zone in the field service settings
• C. Create the formula to calculate the time zone offset from the user to territory time zone
• D. Configure the dispatcher user time zone to the same as territories they manage

Answer: B

NEW QUESTION 55
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

• A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
• B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
• C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
• D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.

Answer: C

NEW QUESTION 56
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

• A. Travel speed unit, actual travel time
• B. Estimated travel time, minimize travel
• C. Minimum grade, default operating hour
• D. Street level routing, Default travel speed

Answer: D

NEW QUESTION 57
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

• A. Accounts and Service Contracts.
• B. Assets and Service Contracts.
• C. Accounts and Assets
• D. Assets and Entitlements.

Answer: D

NEW QUESTION 58
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