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NEW QUESTION 43
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Work Order object
- B. Only the Primary Assets related list on the Asset object
- C. Both the Primary Assets and Related Assets related lists on the Asset object
- D. Both the Primary Assets and Related Assets related lists on the Work Order object
NEW QUESTION 44
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
- A. Assign the Technician to a new Service Territory.
- B. Create a new Work Order Validation Rule.
- C. Remove the Technician as a Preferred Resource.
- D. Create an Excluded Resource for the Account.
NEW QUESTION 45
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
- A. Get candidates
- B. Emergency
- C. Fill-in schedule
- D. Appointment booking
NEW QUESTION 46
Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?
- A. Limit Status Transitions based on Profile.
- B. Configure Status Transitions based on Resource Type.
- C. Assign Permission Sets that allow Status Transitions.
- D. Allow Status Transitions based on Role.
NEW QUESTION 47
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
- B. Work type can be configured to include required products on the work order and work order line item
- C. Quantity and unit of measure are required when adding a required product
- D. Required product must be added to both work order and all work order line items
NEW QUESTION 48