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NEW QUESTION 41
Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?

• A. Configure Macros
• B. Enable Keyboard shortcuts
• C. Create multiple Console layouts
• D. Define criteria-based record page components

Answer: B

NEW QUESTION 42
Universal Containers wants to provide its resellers a secure portal where they can manage their customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?

• A. Partner Community
• B. Employee Community
• C. Customer Community
• D. Reseller Community

Answer: A

NEW QUESTION 43
Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers

• A. Knowledge articles can be created from Answers
• B. Escalate a question to a case
• C. External users can subscribe to Answers
• D. Select best answers for questions.
• E. Answers can be exposed to partner portal users

Answer: A,B,D

NEW QUESTION 44
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?

• A. Service Console Macros
• B. Path for Cases
• C. Lightning Guided Engagement
• D. Lightning Flow Component

Answer: C

NEW QUESTION 45
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