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NEW QUESTION 44
Which statement is CORRECT when considering a transformation to high velocity IT?

• A. All organizations benefit from high velocity
• B. High performance is usually part of the change
• C. High-velocity IT should be applied throughout the organization
• D. Customer-facing systems should be excluded from the change

Answer: B

NEW QUESTION 45
Which are elements of the service value system?

• A. Service provision, service consumption, service relationship management
• B. Customer value, stakeholder value, organization
• C. Governance, service value chain, practices
• D. Outcomes, utility, warranty

Answer: C

NEW QUESTION 46
A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

• A. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
• B. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
• C. Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
• D. Publish a printed weekly newsletter that clearly and consistently communicates change

Answer: B

NEW QUESTION 47
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

• A. Use value stream mapping to help understand the end-to-end flow of user support
• B. Review skills and competencies of user support staff to ensure they have the required capability
• C. Encourage teams to collaborate so they can focus on value for users
• D. Improve the integration of tools to ensure there are no gaps between processes

Answer: A

NEW QUESTION 48
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