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NEW QUESTION 28
Which dimension considers how knowledge assets should be protected?

• A. Value streams and processes
• B. Organizations and people
• C. Information and technology
• D. Partners and suppliers

Answer: C

NEW QUESTION 29
Which practice provides users with a way to get various requests arranged, explained and coordinated?

• A. Continual improvement
• B. Service level management
• C. Service desk
• D. Relationship management

Answer: C

Explanation:
Explanation
Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e. logging tickets), the service desk is better placed to add value to the organization.
Reference: https://www.bmc.com/blogs/itil-service-desk/

NEW QUESTION 30
Which is a low risk change that has been pre-approved so that no additional authorization is needed?

• A. An emergency change
• B. A change model
• C. A standard change
• D. A normal change

Answer: C

NEW QUESTION 31
What is the customer of a service responsible for?

• A. Authorizing the budget for the service
• B. Provisioning the service
• C. Defining the requirements for the service
• D. Using the service

Answer: C

Explanation:
Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;
https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION 32
When is the earliest that a workaround can be documented in 'problem management'?

• A. After the problem has been resolved
• B. After the problem has been logged
• C. After the problem has been prioritized
• D. After the problem has been analyzed

Answer: D

NEW QUESTION 33
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