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NEW QUESTION 26
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

• A. Add a retry process for the records rejected by this error.
• B. Use the import wizard instead of Bulk API.
• C. Change the Bulk API call to use Bulk API 2.0.
• D. Sort the order product records by account and order before the Bulk API load.

Answer: A,B

NEW QUESTION 27
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achievethis with standard capabilities?

• A. Change Data Capture
• B. Bulk Rest API
• C. Salesforce Connect
• D. SOAP API

Answer: B

NEW QUESTION 28
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

• A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
• B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
• C. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
• D. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.

Answer: B,D

NEW QUESTION 29
A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insightinto support thattheir Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

• A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
• B. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
• C. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
• D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Answer: B

NEW QUESTION 30
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

• A. Create an opportunity when a customer clicks a cross-sell or upsell email link.
• B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
• C. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
• D. Stop creating leads in Sales Cloud for abandoned carts.
• E. Put all leads from the abandoned carts in a queue.

Answer: A,B,C

NEW QUESTION 31
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