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NEW QUESTION 23
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

• A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
• B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
• C. VBCS is a visual development tool for creating applications in DCS.
• D. DCS is a visual development tool for creating applications in VBCS.

Answer: A,C

NEW QUESTION 24
Which three types of data are included in the interaction associated with a normal call flow?

• A. Channel
• B. Service Request create date
• C. Start time of the call
• D. Contact name
• E. Agent name

Answer: B,D,E

NEW QUESTION 25
Which two are required to publish a completed Digital Customer Service (DCS) application?

• A. moving the application to Staging and subsequently to Production status
• B. system administrator approval
• C. a single "publish" action to complete the task
• D. nothing (DCS applications are always available to all users.)

Answer: A,D

NEW QUESTION 26
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
• C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
• D. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: C,D,E

NEW QUESTION 27
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